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The Fun Of Starting A New Business
So you had that fantastic business idea, the one that's going to be wildly successful and make you a fortune - even better, you actually did something about it and started your own business. Good for you! Not everyone gets that far. Most people sit and day dream about what they might do if only .... "The world is full of dreamers, there aren't enough who will move ahead and begin to take concrete steps to actualize their vision" - W. Clement Stone But you got over the biggest hurdle, that ...Read more »•
Customer Relationship Management
Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships. Customers now require: - Control over the buying process (information, comparison, selection, easy to find, use and respond to) - ...Read more »•
Setting Performance Standards for your Employees
The success of your business is directly related to the commitment and productivity of the people who work in your business. And yet it is generally recognized that 60% of employees, or more, are underutilized in their roles at work. So what are the factors that contribute to low performance standards and expectations? Communication, or mis-communciation, is one of the major sources of low productivity. The messages that move between the owner, employees, managers and even customers are not ...Read more »•
On The Job Training is Something You Can't Afford to Skip
Trained employees are more productive employees; there's no doubt about that. Whether you're your only employee or whether you've got a growing staff, put OJT (on the job training) at the top of your To-Do list. Every job, no matter what it is, is done better and faster when those responsible for doing it are properly trained. In theory this sounds good. But in reality, small growing companies rarely have money in their operating budgets to cover training costs. Job-related training whether ...Read more »•
Ten Easy Ways to Slow Down in Business*
Business runs at a fast pace. You need to consider ways in which you can comfortably slow down. Because slowing down is good for you and ultimately your business performance too... You work better when your pace is slower. It gives you the time to invest in others; in yourself. And it doesn't mean you are underperforming - on the contrary, there are many ways you will be better at what you do. After all what are deadlines really? How many things in life can survive if you leave them till the ...Read more »•
Simple Tools for Active Facilitation and Training
Simple Tools for Active Training and Facilitation For years, the best trainers and facilitators have used index cards to increase participation. Generally, cards are used in two distinct ways: -to reinforce learning (in training) or -to brainstorm and cluster themes (in facilitation.) Let's explore how to use this fantastic, simple tool! Using Cards to Reinforce Learning: Three Activities In almost every workshop, I use a card activity in some form. These are wonderful ways to get participants ...Read more »•
Life is Short - Love What You Do, Do What You Love
Life is short. Are you doing what you love? Are you living your passion? If not, why? I am guessing most people will answer that question with "I have a mortgage, a spouse and three kids to support, and $20,000 in college loans to pay back. In the real world people have responsibilities. They have to make sacrifices. You aren't supposed to be happy with your job but you do it because you have to." With all due respect, they are wrong. You can take care of your responsibilities and be happy with ...Read more »•
Los Angeles County's Tough Telecom Expense Management Standards
Call accounting and tracking system helps County with cost allocation Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with Telsoft Solutions to install MegaCall, a robust enterprise-level call-tracking system ideal for corporate telecom expense management. "The county of Los Angeles was seeking an in-house call accounting program to track and allocation costs for calls placed ...Read more »•