•
•
Are You Mentor Material?
Q: I've been approached by a young man who asked if I would be his mentor. I'm flattered by his interest, but I'm not sure I'm cut out to be a mentor. In your opinion what makes a good mentor? - Kenneth P. The mentor/mentee relationship is very much like that of a parent and child. The younger, less experienced child mentee will look to you, the older, more experienced parent mentor, for guidance, wisdom and advice. They will come to you with questions and expect you to have all the answers. ...Read more »•
It is important to measure a performance
Is it really important to measure a business performance? I think if you will even need to purchase someone's business, then you will never ask this question and the answer will be "Yes! Sure!", because if you do not measure the performance of the business that you are going to purchase you will be going blind. Then why people don't like to measure the performance of their own businesses? When you are inside, you see a lot, I would say you can see to much business and business mechanism, you ...Read more »•
Six Sigma And Online Training
While nothing can exceed the breadth, depth, and quality of direct in-person training, various factors can make it inconvenient. If your organization is serious about Six Sigma training, but find it difficult to get everyone together for instructor-led training, then an online Six Sigma course is a worthy alternative. An online training program can give your organization more flexibility and even reduce your training costs. Online training has been shown to be useful for many ...Read more »•
Learning Style Based Training in a Corporate Atmosphere
Biologically, every person is born with inherent preferences in how they learn. Some may learn by hands-on training and visual images, while others learn from studying the written steps themselves. Scientists have broken the learning styles down into 8 criteria - 4 sets of opposites: Active and Reflective, Sensing and Intuitive, Visual and Verbal, and Sequential and Spatial (Global). The testing for this is a short, online quiz presented by the North Carolina State University that identifies ...Read more »•
Is Your CRM System Destined To Fail?
It's time to put your trusty CRM software to work; to let it earn its keep. You're about to blast an email out to several thousand potential customers. First you run a search of people and companies you want to target. You soon realize something's wrong when your list is far smaller than anticipated. A quick check reveals many profiles have not been filled in or are missing email addresses. Further inspection shows numerous records are incorrect; others are riddled with typos. And that's just ...Read more »•
The First 60 Minutes of Your Day
In working with clients I tend to hear from people who are unsure of what they want to do with the rest of their life, but will focus on telling me what they don't want to do. It goes something like this, 'I've worked it that industry before and wouldn't want to do that again.' The reality is, successful people focus on what they do want and how they are going to accomplish it. As a result of this mental attitude, they have much more fulfilling careers. Unsuccessful people, who wander from one ...Read more »•
The Management Team Section of the Business Plan - Don't Just
Even the best new concept or existing plan will fail if executed poorly. The Management Team section of the business plan must prove to the investor why the key company personnel are "eminently qualified" to execute on the business model. The Management Team section should include biographies of key team members and detail their responsibilities. It is important that these biographies are not merely resumes that include the educational backgrounds and previous job titles and responsibilities of ...Read more »•
Call Center Performance Management
Call Centers, or customer services receiving and transmitting multiple requests by telephone, were introduced as offshoots of telecommunications providing streamlined service for consumers of large companies with extensive customer support needs. Normally, a call center is able to handle a considerable volume of calls at the same time, i.e. to screen calls and forward them to skilled support staff, where most issues can be resolved. Organizations starting from mail-order catalog companies and ...Read more »•